Thank you for choosing CrowdStrike

Please allow one business day for your order to be processed. Read more to learn about the activation process, customer resources, and learning opportunities so you can get your business protected properly. 

 
 

Quickstart Checklist

 

1. Set up your account

  • Download a two-factor authentication (2FA) app on your mobile phone. Learn about 2FA/MFA. 
  • Look for the activation email from falcon@crowdstrike.com to set up your password and 2FA. 

2. Protect your business

3. Manage your account

  • Bookmark your login URL for easy logins in the future.
  • Set up email notifications so you know when Falcon has detected a breach on your endpoint(s).  Learn more about email notifications.

If you had a Falcon Trial...

You will not get an account activation email. Instead, use your trial account information to log in; your email address, password, and login URL will be the same.

The first time you log in as a customer, you'll be prompted to set up 2FA/MFA. 

 
 

Additional Information

 

2FA/MFA Requirement for Login

The terms "two-factor authentication" (2FA) and "multi-factor authentication" (MFA) are sometimes used interchangeably.  2FA/MFA apps provide a single-use verification code to log into your account, in addition to your password. Your password is the “first factor” of authentication and the code from your 2FA/MFA mobile app provides the “second factor” of authentication.

 

This adds an extra layer of security during the login process, which is why it is required by CrowdStrike. 

 

When you log into CrowdStrike Falcon for the first time, you will see a prompt that asks for a code from your 2FA app.

 

There are many free and paid 2FA apps available. Common 2FA apps are: Duo Mobile, Google Authenticator and Microsoft Authenticator. Find an app that meets your needs and download it onto your mobile phone.

 

IMPORTANT: Remember the mobile app you used. This is the 2FA/MFA app you will use every time you log in.

 
 
 
 

Sign up for email notifications

With email notifications, you can stay aware of the most important updates you need from CrowdStrike, like when there's an important detection or high-priority incident in your environment. 

 

To enable email notifications, open the menu in the upper left hand corner and select Support and resources. Then, click on General settings.

 

Scroll down until you see Manage list for incident and detection emails. Enter your email address under Send email notifications to: and hit enter or return on your keyboard to complete the signup process. You can add any email address associated with your Falcon account.

 
 
 
 

Frequently Asked Questions

 
 
 

How do I access or update my subscription and payment information?

Open the console menu in the upper left-hand corner, select Host setup and management, then click Manage subscription at the bottom of the right submenu.

 

From here, you can update your payment information and add licenses. If you need to decrease of licenses, contact the ecommerce team. 

 
 

How do I reset my password?

Go to the login page that was linked in your activation email. Enter your email address and click  Continue. Then, click on Reset password below the login button. 

 

You should receive an email within 15 minutes (please check spam or junk folders). 

If you have any issues, contact the ecommerce team. 

 
 

How do I add users with a different domain? 

Contact the Support team  to request additional domains for your CrowdStrike account.

 

We recommend using the subject line, “Request to add additional domain(s) to account”. You will need to use the same email address connected to your account.

 
 

How do I install CrowdStrike to my mobile phone or tablet?

You'll need to use Falcon Mobile, a separate module (product), which can be purchased through our sales team.

 

If you’re interested in Falcon Mobile, please contact the ecommerce team and include your zip code so we can connect you to the right person. 

 
 
 

Customer Resources

 

Cybersecurity 101

The world of Cybersecurity is constantly changing and growing. Now that you’re using an industry-leading protection platform, it’s important to stay on top of the fundamentals and find explanations, examples and best practices on a variety of cybersecurity topics. Some good places to start are:

Tech Center blog

Here, you’ll find helpful how-to articles on topics like next-gen antivirus, endpoint detection and response (EDR), threat intelligence and more. Use these blog posts to get started:

 

CrowdStrike University

These courses focus on implementing, managing, developing and using the CrowdStrike Falcon platform. There are a variety of CrowdStrike University courses to help get customers started on the right foot, including:

  • Falcon Platform Architecture Overview
  • Falcon Platform Onboarding Configuration
  • Getting Started with the Endpoint Security Module

Customer support

All Falcon bundles come with Express Support, which provides:

  • Basic support services with a guaranteed next-business-day response
  • Prioritized case handling
  • Quarterly health checks
  • Knowledge transfer opportunities
  • Access to technical account managers (TAMs) for product advice and issue escalation
  • Access to CrowdStrike's enhanced knowledge base and premium video and webinar content
 

Need help?

If you’re having trouble with your account or need a specific question answered, reach out to support@crowdstrike.com for assistance.

Order issue?

If you need to update your order or have a payment issue, reach out to subscriptions@crowdstrike.com for assistance.